EcoEco’s Lifetime Promise To You
1. We promise that we will always show each customer that we care, and we will do our best to ensure that any problem with any product at any time will always receive the highest level of service.
2. For the life that you own the product, we promise to repair or replace any product, which suffers a structural defect (refer note below), provided: –
⦁ The product has been installed as supplied and has not been modified.
⦁ The product has been expertly installed in accordance with industry practice.
⦁ The product has been properly maintained in accordance with EcoEco procedures.
3. Our promise is in addition to your rights under consumer law. Our goods come with guarantees that cannot be excluded in the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced at our discretion if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
4. Please address all claims to firstname.lastname@example.org , you will receive an email confirming our receipt of your email and detailing our procedures for investigation and rectification.
⦁ All glass, hardware and moving parts carry a guarantee limited to 1 year.
⦁ As part of your contract you agree that ‘EcoEco’ will be afforded the opportunity to rectify any problem.
⦁ The cost of installation, delivery and redelivery are not included in our guarantee.
⦁ We do not consider manufacturing standards and tolerances to be defects, nor are variations in the colour of products or timber components.
⦁ We reserve the right to modify any design without notice where it is our opinion that the modification is an improvement.
⦁ You agree that we will only supply goods at distances greater than 100km where the buyer is aware and agrees that the labour cost of our guarantee is limited to travel within 100kms of Hallam. Distances beyond 100kms may at our discretion incur a charge at cost for travel and out of pocket expenses for each service person for each event.
⦁ Claims for products damaged on arrival must be received by EcoEco within 1 working day of delivery.
What Customer’s Have To Say About Us…
Article 1 TOP CLASS SERVICE
I recently ordered a number of sliding doors to build a summer room. From the onset when I first spoke to Jessica the service I received was top class. I was kept informed as to when the delivery date was. When the doors were delivered they were placed carefully where I had asked them to be put. 3 months later one of the doors needed adjustment. All I had to do was call and it was sorted out promptly. I highly recommend ECOECO Windows.Brett
Article 2 QUALITY & STRENGTH
I spent considerable time searching for windows that needed to meet exactly what I wanted for both looks and performance. EcoEco were very professional and answered most of my questions in a very timely manner. After comparing their windows to other company’s, both my partner and I traveled to Melbourne from SA to see there range in person. We were so impressed that within a couple of weeks we were signed up. EcoEco had my windows ready on time. Even with interstate delivery I believe I was ahead on price for the quality and strength compared to what I could get locally. Thank you EcoEco, I will you use guys for my future projects.Aaron
Article 3 EXTREMELY HAPPY
Extremely happy with the service… Whenever I call I am always looked after by EcoEco.Eddie
Article 4 BEST DOUBLE GLAZED WINDOW IN AUSTRALIA
EcoEco makes the best double glazed window in Australia.Mark Horwood
Article 5 SUPERIOR TO THE VAST MAJORITY
I’m owner building again and this time have paid more attention to windows and energy efficiency than last time. I’ve been researching windows for the past year because I’m pretty particular in what I want and while everyone will want to spend different sums, everyone wants value of money.
EcoEco windows were equal cheapest of my quotes however superior to the vast majority of aluminum double glazed windows out there. I have found better aluminium windows, however I’m talking thermally broken at 3 times the price.
If you’re building and can select your windows, you’ll be doing yourself a large disservice if you don’t at least check out EcoEco Windows.John Bu
Article 6 SO REFRESHING
We had four quotes from double glazing companies. We decided to accept EcoEco Windows quote, not only was it extremely competitive and but the window quality was just as good if not better than any others that we had seen.
The team at EcoEco did not have any of the annoying sales techniques used by some of the other companies, it was so refreshing!
We have to say we were relieved to see how much care had been taken when the windows were delivered. Everyone was extremely pleasant and professional. I would highly recommend EcoEco Windows.