Privacy Policy

Ecoeco is committed to the highest standards of compliance in all regulatory matters.

1.0 INTRODUCTION

Ecoeco Pty. Ltd. is subject to the Australian Privacy Principles contained in the Privacy Act 1988 and the Privacy Amendment (Enhancing Privacy Protection) Act 2012.
The purpose of this Policy is to describe how Ecoeco Pty. Ltd. complies with the privacy requirements in protecting the personal information Ecoeco Pty. Ltd. holds about individuals. This Policy is applicable to Ecoeco Pty. Ltd. and if you have any queries concerning this policy, contact the Ecoeco Pty. Ltd. Privacy Officer in writing via our email address: ecoeco@ecoeco.com.au. In essence, the following principles apply:

2.0 PERSONAL INFORMATION

Personal information is defined as information or an opinion that can identify or can reasonably identify an individual.

3.0 COLLECTION OF PERSONAL INFORMATION

The type of personal information that Ecoeco Pty. Ltd. collects will depend upon what dealings the relevant individual may have with Ecoeco Pty. Ltd. Ecoeco Pty. Ltd. may collect and hold personal information about individuals who:

purchase, or express an interest to purchase from Ecoeco Pty. Ltd. (for example, when entering into a sale and purchase agreement, or when responding to requests for information about a window or door product);
supply of goods and services (for example, when establishing records and systems to enable payment for goods, delivery companies, mail houses and third party fulfilment contractors);
seek employment with Ecoeco Pty. Ltd. or are Ecoeco Pty. Ltd. employees (for example, when conducting background checks for the purposes of employment);
enter a Ecoeco display showroom, office or building (for example, when maintaining visitor registrations for a Ecoeco Pty. Ltd. building, capturing video or images through surveillance systems in Ecoeco Pty. Ltd. offices);
register or subscribe to join Ecoeco Pty. Ltd. programs, newsletters or competitions;
use Ecoeco Pty. Ltd.’s websites, social media and other online services;
use mobile applications developed by Ecoeco Pty. Ltd. or
logon to wireless facilities provided in a Ecoeco Pty. Ltd. managed building; or
may otherwise come into contact with Ecoeco Pty. Ltd.
Ecoeco Pty. Ltd. only collects personal information which is reasonably necessary for its dealings with the relevant individual. The types of personal information may include, but are not limited to:

information that identifies the individual (for example, name, address, contact details, photographic or video images for promotional purposes);
information about the individual’s financial position and credit-worthiness;
information about the individual that is required or authorised by law;
the individual’s tax file number;
the individual’s opinion about Ecoeco Pty. Ltd. products, services or staff.

4.0 USE AND DISCLOSURE OF PERSONAL INFORMATION

Ecoeco Pty. Ltd.’s policy is only to use personal information for the purpose which was either specified or reasonably apparent at the time when the information was collected. Ecoeco Pty. Ltd. may also use or disclose the information collected for any other related purpose for which the individual would reasonably expect it to be used.

If Ecoeco Pty. Ltd. wishes to use or disclose the personal information in other circumstances, it needs to obtain the individual’s consent to do so. In general, Ecoeco Pty. Ltd. uses personal information for the following purposes:

providing products or services that have been requested;
communicating with the individual;
helping Ecoeco Pty. Ltd. manage and enhance its products and services, including analysing customer feedback and future customer needs;
providing ongoing information and marketing about products and services to individuals that Ecoeco Pty. Ltd. believes may be interested and where the individual has signed up;
managing security and safety requirements in Ecoeco Pty. Ltd. managed buildings;
complying with regulatory and legal obligations;
recruiting employees and contractors; or
fulfilling its obligations to employees.

5.0 DISCLOSING PERSONAL INFORMATION TO OTHER PARTIES

External parties may be given access to personal information held by Ecoeco Pty. Ltd. in certain circumstances. These include, but are not limited to:

Ecoeco Pty. Ltd.’s contractors and service providers who assist Ecoeco Pty. Ltd. in the operation of its business or to provide a customer service (for example, a company which helps maintain Ecoeco Pty. Ltd.’s computer systems or sends out Ecoeco Pty. Ltd.’s mail);
third-party lenders and insurers;
anyone authorised by a provider of personal information;
relevant parties in situations when Ecoeco Pty. Ltd. is required by law to provide the information.
Ecoeco Pty. Ltd. limits the information disclosed to external parties to what is required for them to perform their services for Ecoeco Pty. Ltd. or the relevant individual, or what is required by law. Ecoeco Pty. Ltd. generally requires these parties to agree to the Ecoeco Pty. Ltd. Privacy Policy and to strict conditions governing how this information may be used and stored. Ecoeco Pty. Ltd. does not sell personal information to any outside entities.

6.0 MARKETING

Ecoeco Pty. Ltd. may send marketing materials to its customers or potential customers where Ecoeco Pty. Ltd. has collected the personal information from the individual and the individual would reasonably expect Ecoeco Pty. Ltd. to use the information for that purpose. If the customer no longer wishes Ecoeco Pty. Ltd. to use his or her personal information in order for Ecoeco Pty. Ltd. to provide marketing materials, the customer is to advise Ecoeco Pty. Ltd. via the relevant method provided for in the electronic marketing message sent to the customer or to write to the Ecoeco Pty. Ltd. Privacy Officer (refer to contact details below). Ecoeco Pty. Ltd. will act and amend its records promptly.

7.0 EXTERNAL WEBSITE LINKS

Company websites of Ecoeco Pty. Ltd. may contain links to, or frame, websites of third parties (“external sites”). Ecoeco Pty. Ltd. is not required to maintain or update them and such links should not be construed as any endorsement, approval, recommendation or preference by Ecoeco Pty. Ltd. of the owners or operators of the external sites, or for any information, products or services referred to on the external sites unless expressly indicated. If you access another organisation’s website using a link from a Ecoeco Pty. Ltd. website you will leave the Ecoeco Pty. Ltd. website and will be subject to the terms, conditions and circumstances of the site you visit, including the level of privacy protection offered on that site. Ecoeco Pty. Ltd.’s policies and protections will no longer apply once you leave this site. Ecoeco Pty. Ltd. makes no warranties and accepts no liability in relation to material contained on external sites. Those sites will probably also have different privacy provisions. Ecoeco Pty. Ltd. is not responsible for those sites or for any consequences of you accessing them through our website.

8.0 APPLYING FOR EMPLOYMENT WITH ECOECO

Ecoeco Pty. Ltd. collects personal information from individuals who submit applications or register interest for employment with Ecoeco Pty. Ltd. If the application is unsuccessful, Ecoeco Pty. Ltd. may retain the information in case a more appropriate opportunity becomes available. The unsuccessful applicant will be advised that they can contact Ecoeco Pty. Ltd. to request Ecoeco Pty. Ltd. not to retain the applicant’s information.

9.0 SECURITY OF PERSONAL INFORMATION

Ecoeco Pty. Ltd. will take reasonable steps to protect personal information that it holds from unauthorised access, modification, misuse, interference and loss. Ecoeco Pty. Ltd. maintains physical security measures over its physical premises, and a range of computer and network security measures (such as systems access, firewalls, data encryption) over its electronic systems. Ecoeco Pty. Ltd. employees are required to maintain the confidentiality of any personal information held. If other parties provide support services, Ecoeco Pty. Ltd. generally requires them to agree to appropriately protect the privacy of the information provided to them.

10.0 ACCESS TO PERSONAL INFORMATION

Any individual can request access to the personal information Ecoeco Pty. Ltd. may hold about them. To obtain access to the information, the individual needs to write to the Ecoeco Pty. Ltd. Privacy Officer (refer to contact details below). Ecoeco Pty. Ltd. will require evidence to verify the identity of the individual. In normal circumstances, Ecoeco Pty. Ltd. will provide the individual with access to the individual’s personal information. However, in some circumstances, there may be legal, regulatory or administrative reasons to deny the requested access. If access is denied, Ecoeco Pty. Ltd. will provide the individual with the reasons for doing so.

11.0 CHANGING PERSONAL INFORMATION

If an individual wishes to change personal information that the individual believes may be inaccurate, out of – date, incomplete, irrelevant or misleading, the individual may write to the Ecoeco Pty. Ltd. Privacy Officer requesting the information to be changed. If Ecoeco Pty. Ltd. disagrees with the individual that the personal information should be changed, Ecoeco Pty Ltd will provide the individual with the reasons for doing so. The individual has the right to request that a notation be included with their personal information to indicate their disagreement with their personal information held by Ecoeco Pty. Ltd.

12.0 COLLECTION OF OTHER INFORMATION

Ecoeco Pty. Ltd. may also collect the following information about you:
A cookie is a small data file that may be placed on the computer of a web user (usually in the browser software folder) during a visit to a Ecoeco Pty. Ltd. website. Cookies are necessary to allow the Ecoeco Pty. Ltd. website and the user’s computer to interact effectively and enhance security. Cookies can record information about the user’s visit to assist Ecoeco Pty. Ltd. in better understanding the needs of the user. For example, user traffic data may be collected and used to infer the website user’s demographic using various web analytic technologies. Ecoeco Pty. Ltd. sometimes also use performance tracking technology (such as conversion tags) to help Ecoeco Pty. Ltd. to track user behaviour on its websites. Such user traffic and performance tracking data is non-personally identifying and is collected on an aggregate level to report statistics to assist Ecoeco Pty. Ltd. to improve the quality and relevancy of its services. If users of a Ecoeco Pty. Ltd. website do not wish to receive any cookies, they should set their browser to refuse cookies but this means that they may not be able to use all features of the Ecoeco Pty. Ltd. website.

13.0 CHANGES IN THE FUTURE

Ecoeco Pty. Ltd. reserves the right to change this Policy at any time. Ecoeco Pty. Ltd. will notify any changes to this Policy by posting an updated version of the Policy on the Ecoeco Pty. Ltd. website at https://www.ecoeco.com.au

14.0 COMPLAINTS

An individual can make a complaint about the way in which Ecoeco Pty. Ltd. has handled an individual’s personal information by writing to the Ecoeco Privacy Officer. Ecoeco Pty. Ltd. will endeavour to act promptly in response to a complaint. You may also contact the Office of the Australian Information Commissioner as follows:
Phone: 1300 363 992
Web: www.oaic.gov.au
Address: GPO Box 5218 Sydney, NSW 2001

15.0 CONTACTING ECOECO

The Ecoeco Pty. Ltd. Privacy Officer can be contacted as follows:
Phone: 03 8558 0500
Email: ecoeco@ecoeco.com.au
Address: ‘Ecoeco Pty. Ltd. Privacy Officer’
369 – 377 Lower Dandenong Road
Dingley Village VIC 3172

16.0 ADDITIONAL INFORMATION ON PRIVACY

For further information about privacy issues and the protection of privacy, visit the Office of the Australian Information Commissioner’s website at http://www.oaic.gov.au

17.0 APPLICABLE LAW

These Terms of use and your use of any Ecoeco Pty. Ltd. website is governed by the laws of Victoria, Australia.

This policy was approved and adopted by the Board of Directors of Ecoeco Pty. Ltd. on 7 May 2018.