SERVICE

Delivery

Our team works closely with customers to keep them informed of key dates as an order progresses.

Once a sales order is approved by the customer, no further changes or alterations are permitted as powder coating, aluminium cutting and the ordering of glass commences immediately. This allows us to guarantee product completion in the agreed timeframe.

Products are fabricated 4 weeks to site from the agreed time that an order enters production. This provides customers with an assurance that the delivery week is set, to allow for further planning as required.

Our specialist Delivery Administrator will notify the customer 2 weeks in advance of the delivery day of the week, where it is not necessary (but recommended), that someone is on-site to receive and inspect the products upon arrival.

Payment settlement of the outstanding balance must be processed, and the final amount cleared in full during the final week of fabrication to trigger the actual delivery sequence, (pending the finalisation of regional and metro transport scheduling).

Products must be delivered on the scheduled date with no exceptions.

An alternative delivery address can be submitted; however, it is the customer’s full responsibility to transfer the products between the alternative delivery address and the project site.

Our team meticulously crafts each product to meet your project’s individual requirements.

Ecoeco takes seriously our joint commitment with customers to OH&S compliance and delivery care guidelines to ensure products are delivered safely, and in a manner not placing them at risk of damage, prior to installation.

Read carefully the responsibilities and requirements outlined for both Ecoeco and our customers by expanding the accordion:

MANUFACTURER RESPONSIBILITIES AND REQUIREMENTS

Delivery truck is not to leave the hard stand
All products are to be delivered onto the building site and not onto the footpath
Products will be carried a maximum distance of 30 meters from the truck
Windows are to be stacked on wooden blocks (commonly found on a building site)
Stack height is to be no greater than seven windows high
Windows cannot be carried over drains, pits, building rubble or any other rubbish
Windows will not be carried onto the site if roof tilers are working as this is a safety hazard
The delivery point will be determined by the area available within the criteria above
Site safety will be at the discretion of the driver or jockey, this includes but is not limited to:
- Not carrying over uneven ground
- Not carrying over slippery surfaces
- Not carrying into construction frames

CUSTOMER RESPONSIBILITIES AND REQUIREMENTS

Provide a clear area to enable the products to be stacked as per the above requirements
Provide a clear path from the truck to the determined stacking area
Hard stand to be provided if there is a requirement to leave the road surface
Safe access to the lot for the purpose of parking and unloading the vehicle

Guidelines for the safe storage of products

This diagram represents the method in which windows should be stacked (no greater than seven products high), for storage, in advance of installation. Wooden blocks should be placed underneath products to ensure there is no damage to the powder coat frame.

Should you have any further questions please reach out to your nearest office.

Scheduling and booking your Delivery.

To ensure Ecoeco can meet your preferred delivery timeframe, please contact the Delivery Administrator in your state at your earliest convenience. Note: payment settlement of the outstanding balance must be processed, and the final amount cleared in full during the final week of fabrication to trigger the actual delivery sequence.